Frequently asked questions
Helpful answers before your appointment.
If your question is not covered here, include it when emailing your appointment request.
How do appointments work?
Email your device type, symptoms, general location, and availability. Drop-off or meeting details are confirmed directly. Repairs are appointment-only; there is no walk-in storefront.
How long will my repair take?
Turnaround depends on the issue, parts availability, and current workload. An estimated timeline is provided after diagnosis, but unexpected hardware problems can change it.
Is the diagnostic fee applied toward the repair?
Yes. The $50 diagnostic and assessment fee is applied toward an approved repair.
Will you do extra work without asking me?
No. Additional work beyond the approved service requires customer approval before it is performed.
How are replacement parts handled?
Parts are paid upfront before ordering unless another arrangement is approved. Customer-provided or used parts may be accepted when appropriate, but cannot be guaranteed by Weaver Tech Services.
Should I back up my files before service?
Yes, whenever possible. Data loss can occur during diagnostics or repair, especially with failing drives, malware, Windows corruption, or reinstall work. Backup service is available when requested and approved.
Will you need my password?
Some repairs require access to Windows or another account for testing. If login access is needed, it will be discussed during intake. Files are accessed only as needed to complete the approved service.
What warranty is included?
Labor includes a 30-day warranty on the same reported issue. Parts follow the applicable manufacturer or retailer warranty. New issues, malware reinfection, user changes, and unrelated failures are not included.
What devices do you work on?
The listed services primarily cover desktops, laptops, gaming PCs, and light console cleaning. Email before scheduling for any device or service that is not listed.
What if my device cannot be repaired?
You will receive the diagnostic findings and available options. No additional work is performed without approval.
Still have a question?
Include it with your appointment request.
Describe the device and what you need help with.